Product Description

Keep your loved ones close with your own personalised family compass Custom make, beautiful and sentimental. 
Design your own family compass with up to 8 initials

Dimensions and Sizing of the Item 

Size of pendant: 20mm in diameter

How to measure my Necklace Length

Very Important: Please note that necklace lengths will vary on how they hang depending on the size of your neck. To ensure the best fit, we recommend measuring your neck with a chain to determine the most suitable length. The size depicted in the image corresponds to ladies wearing sizes 34 to 40

What is the Manufacturing Timeframe for this item

The manufacturing lead time for this item is 14 working days. 

Order processing commences the following business day after payment confirmation.

Please be advised that the manufacturing time for an order is determined by the item requiring the longest period to manufacture within your order.

 Extended Manufacturing Periods:

During peak seasons such as the Valentine’s Day, Mother and Father's Day, Christmas or other significant events, our production timeline may extend unexpectedly due to an increase in demand.

Regrettably, we are unable to expedite orders or provide a guaranteed delivery date. We are committed to adhering to our production schedules as closely as possible and will keep you informed throughout the process.

Please consider the following:

• Our operations pause on public holidays, which means that any order placed around these times may be subject to an additional day’s delay.
• If there is any ambiguity regarding your order, leading to a temporary hold, it is essential to resolve these issues promptly. We will make every effort to contact you for clarification. The faster we can address these concerns, the sooner your order will proceed to production. Delayed responses or difficulty in reaching you will further delay the process, especially if contact is re-established later on.

We appreciate your patience and understanding. Our priority is to ensure the quality and precision of your order, while also striving for timely delivery.

What material is used in the manufacturing of this item

Stainless Steel

Why Stainless Steel

Stainless steel is a corrosion-resistant alloy.

Why stainless steel?

• Hypoallergenic - suitable for individuals with high  acidity levels
• Durability and Strength
• Corrosion Resistant - can be warn in water or whilst swimming without rusting or going black
• Cost effective - more affordable than other precious metals like gold or silver. This affordability does not compromise quality or appearance, offering excellent value for money
• Easy Cleaning - Wash your jewellery with a liquid soap and dry with a soft cloth

How long will delivery take for this item 

Orders are dispatched for courier delivery or made available for collection only upon the completion of the entire order. Delivery timelines vary based on the chosen delivery method.

Please pay attention when entering your delivery address. Purple Carrot does not take any responsibility for incorrect addresses or mistakes and there might be an additional cost and added delivery time should the couriers fail to deliver the parcel.

For door-to-door delivery, the expected delivery times are as follows:

• 1 to 3 working days for major areas such as Pretoria, Johannesburg, and Durban.
• 3 to 5 working days for outlying and rural areas.

An email with a tracking number will be sent following the collection of the order by the courier.

Pargo Collection Centers :

• 3 to 5 working days

An email with a tracking number will be sent following the collection of the order by the Pargo courier.

Collections:

For collections directly from our store, the designated location is at 165 Orion Avenue, Waterkloof Ridge, Pretoria.

Hypoallergenic Money back guarantee

I have a Special Instruction for my order

Please add your special instruction on the notes section at checkout, as well as an email to [email protected] within 12 hours that your order was placed.

Please make sure to do it as detailed as possible.

We cannot guarantee that we will be able to assist, but will try our best to accomodate it.